Key Products
With the support of professionals
„Each
user needs to be sure that, if necessary, he or she can immediately
contact their network administrator or computer expert, someone they
trust and they know to be reliable. Each company, however, has
different needs. Therefore, K-net offers different methods of technical
assistance in three product lines.“
What is NetSupport?
NetSupport
is a comprehensive package that allows us to fulfill the main mission
of our company: to help customers organize their computer systems and
networks to meet their current and future requirements; whether it is
availability, security or reliability of stored data.
NetSupport has three product lines.
1)Technical Support
This
is a comprehensive system of technical assistance, which includes
packages for the smooth running of applications, servers and networks.
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Technical assistance
The service is provided on demand with a guaranteed response time to customer demand.
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Technical supervision
Is
a system whereby you can have at your disposal 25 IT specialists at a
team when they are most needed. Technical checkups of the IT
infrastructure can be carried out on regular dates. Technical
supervision is a method through which an external team can help in the
transfer of information not only in dealing with incidents, but also to
effectively develop the information flows and business of a company.
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All Inclusive
Complete
service for a fixed monthly payment regardless of how much time,
maintenance, management and development of serviced systems is needed.
Convenient service for businesses that need to plan their budgets well
in advance.
2) Organizational support
-
On-site user support
A
specialist K-net employee is assigned to the needs of a specific users,
to ensure the productivity and accesibility of their workplace.
-
Organizing project setup.
A K-net employee sets up and directs a project from inside a company or organization.
3) Ensuring service
-
Guaranteed service and operation
Complete
integration of K-net to the infrastructure of a customer's processes.
K-net assumes full responsibility for the operation of IT networks and
systems and availability of all applications, it also guarantees a
fixed recovery time for all services in case of failure.
-
Crash Recovery service
K-net
guarantees server virtualization, in other words, we are responsible
for the creation of identical copies of VMware servers and setting up a
backup schedule so that data can be restored in case of longer-term
interruption of service or any accident, including natural disasters.
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VPN Provision
Virtual
private networks are looked after by K-net including installation,
configuration and supervision over the whole of a customer's network.
Services include rental of NetDispatcher and it's replacement within 4
hours anywhere in the Czech Republic.
Summary - main features and benefits of NetSupport:
K--net has a team of trained specialists with detailed knowledge of information technology based on their specialization.
What is unique about NetSupport?
This
is a custom system of technical assistance, which K-net Technical
International Group has been running for the benefit of its customers
since 2003.
The aim of this service is that all information technology equipment works with no unexpected downtime.
All
tasks and the individual steps which lead to their resolution are
recorded to give a complete overview and history of the services
provided. The information system which K-net employs for recording,
working and evalution is connected via a web application, "client
zone", which gives contracted clients all necessary information,
whenever, via the internet.
For quick solutions, there's the HelpDesk, which every client can count on whenever for advice, to check up on their task and so on, via email or by telephone.
Customers can even use the Emergency service.
Who is NetSupport suitable for?
NetSupport
services are available to all businesses, from small to large
multinational companies, as this is a sufficiently structured system
for all types of companies and their needs.
Reference
-
Andreas STIHL, spol. s.r.o.
-
ASPRA a.s.
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ATIS, a. s.
-
Baby direkt, s. r. o.
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BETA Olomouc, a. s.
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Biocont laboratory, spol. s r. o.
-
Bossard CZ, s. r. o.
-
Cominvest
-
Crocodille ČR s.r.o.
-
Natek
-
CE Wood, a. s.
-
CK Victoria
-
Coty Česká republika, a. s.
-
Brno Teaching Hospital
-
Famko, spol. s r. o.
-
Femax, a. s.
-
Pulko
-
PPD
-
BPP
-
IKANO Properties, s. r. o.
-
Karoseria Brno, a. s.
-
Medin, a. s.
-
Třinec City Council
-
Radiokomunikace a.s.
-
Czech Property Investments
-
ZPS-Slévárna, a. s.
Anna Lukavská, Ikano Properties Office Director
"K-net
became our IT partner in 2003, when they took over running fourteen
computers and two servers. They came up with a comprehensive solution
to revitalize and modernize our network and how to guard against
security. We appreciate their respect for our requirements. At that
time we did not require remote access as so many companies offered. We
also appreciate the fact that K-net from the beginning of the plan
adapted to the needs and opportunities of IT in a smaller company and
took these aspects into account in the present development plans. The
company can plan well in advance of expected investments in information
technology. " (Read more in LOGIN No 4/2006) 4 / 2006 (Czech Language
Magazine of K-Net)
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